i2 Microlearning library - i2 Skillsi2 Skills

Microlearning Boosters

Build more adaptive, future-ready teams.

Backed by 10+ years of academic research, i2 equips people with the skills to solve problems, adapt, and stay resilient when uncertainty is high, and change is constant.

These aren’t just learning moments — they’re boosts to your real work.

These mobile-forward, 5-minute modules dovetail seamlessly into the flow of work to target and boost one of the 44 core behaviors in the i2 Assessment. They are delivered by email on a cadence agreed with the client.

The following is a list of the modules and associated learning outcomes. We look forward to speaking with you about getting started.

Click here to view an example episode:

Click on the wheel to learn more about each skill area and see the related micro-learning episodes below.

OPPORTUNITYSEEKINGSKILLS REFLECTIONSKILLS PRESENCINGSKILLS RELATIONSHIPSKILLS SCIENTIFICREASONINGSKILLS

Opportunity-seeking Skills

Challenging conventional wisdom, exploring non-traditional solutions, tolerating ambiguity and resisting the need for closure.

  See related episodes below  

Presencing Skills

Bringing concepts to life, making a future state feel real to others, and telling stories to elicit feedback from others.

  See related episodes below  

Reflection Skills

Being introspective, self-aware and able to push beyond the surface to articulate deeper meaning.

  See related episodes below  

Relationship Skills

Listening to understand, treating difference as an opportunity to learn, and deepening curiosity and connection with others.

  See related episodes below  

Scientific-reasoning Skills

Treating ideas as hypotheses, conducting rigorous experiments, and being willing to be wrong in the pursuit of learning.

  See related episodes below  

  Module #1

Generate better ideas, even under time pressure

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Resist rushing to solutions under pressure. Learn how strategic patience reveals deeper insights and prevents costly pivots down the road.

  • Recognize risks of premature commitment under pressure.
  • Employ strategies to keep multiple solution options alive longer.
  • Identify opportunities to practice strategic patience for better outcomes.

Case study

Google Maps

  Module #2

Spark innovation by challenging conventional wisdom

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Learn to question "how things are done." Challenge assumptions and the status quo to uncover better approaches and unlock innovation.

  • Explain why challenging conventional wisdom is crucial for innovation.
  • Identify underlying assumptions behind established practices or solutions.
  • Propose alternative approaches by questioning the status quo respectfully.

Case study

Nespresso

  Module #3

Evolve ideas faster with quick, low-risk iterations

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Resist the rush to launch. Discover how patient iteration and exploring feedback lead to stronger, user-centered, and more effective solutions.

  • Explain the benefits of iteration and patience in complex problem-solving.
  • Integrate user feedback effectively during iterative development cycles.
  • Balance the need for progress with patience for exploration and refinement.

Case study

Amazon

  Module #4

Unlock breakthroughs by embracing the unexpected

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Go beyond the usual suspects. Learn how exploring unconventional, quirky, or unexpected ideas can unlock standout innovation and unique solutions.

  • Recognize the potential for innovation hidden in non-traditional ideas.
  • Evaluate unexpected ideas based on potential rather than just precedent.
  • Foster exploration of 'left-field' concepts while managing potential risks.

Case study

Spanx

  Module #5

Spot bigger opportunities by looking beyond the status quo

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Don't jump to solutions. Learn how searching broadly for opportunities reveals hidden potential and leads to more innovative, effective outcomes.

  • Explain why searching broadly is critical before defining a problem/solution.
  • Identify methods for exploring diverse sources of information and opportunity.
  • Apply structured exploration techniques to map potential opportunities early.

Case study

Post-It Note

  Module #6

Uncover valuable insights by digging beneath the surface

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Don't stop at surface answers. Learn to dig deeper, uncovering hidden needs and root causes to solve the right problems effectively.

  • Explain the risks of surface-level analysis & benefits of digging deeper.
  • Apply questioning techniques to uncover underlying needs and root causes.
  • Challenge initial assumptions to ensure the correct problem is being solved.

Case study

Ikea

  Module #7

Stay agile by keeping multiple ideas alive

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Don't commit too soon. Learn how keeping multiple solution options open and testing them in parallel leads to better, resilient results.

  • Explain the strategic value of exploring multiple options simultaneously.
  • Identify opportunities to test multiple solutions in parallel safely.
  • Advocate for maintaining optionality despite pressure to converge quickly.

Case study

Ikea

  Module #8

Build better solutions by letting go of your own perspective

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Don't just wait to talk, truly listen. Learn how being open to others' perspectives unlocks insights and leads to better decisions.

  • Explain how openness to diverse perspectives leads to better solutions.
  • Apply active listening and curiosity to understand differing viewpoints.
  • Suspend judgment temporarily to explore the value in others' perspectives.

Case study

LEGO

  Module #9

Solve wicked challenges through co-creation

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Shift from protecting your ideas to actively co-creating with others early, building better, faster solutions with shared ownership.

  • Shift from 'my idea' to 'our solution' through co-creation.
  • Understand how co-creation leads to better, faster outcomes.
  • Learn to invite diverse voices early to shape ideas together.

Case study

DHL

  Module #10

Align faster—even when people disagree

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Move through disagreement by aligning on shared purpose and what matters most, fostering collaboration, focus, and forward motion.

  • Understand why alignment, not total agreement, drives progress.
  • Learn to find shared purpose amidst differing perspectives.
  • Move teams forward by aligning on what matters most.

Case study

Ford

  Module #11

Speed up innovation by making ideas visual

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Ditch the jargon, grab a pen! Learn how simple sketches make ideas clear, spark understanding, and boost collaboration—no art required.

  • Explain how simple visuals improve clarity and collaboration for complex ideas.
  • Use basic shapes and diagrams to communicate processes or concepts clearly.
  • Overcome hesitation to visualize ideas regardless of artistic confidence.

Case study

UK Department for Work and Pensions

  Module #12

Adapt faster by making abstract ideas feel real

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Go beyond logic and features. Learn to make ideas feel tangible and real through vivid stories that spark imagination and buy-in.

  • Explain why making ideas feel tangible drives engagement and adoption.
  • Use storytelling techniques to illustrate the human impact of an idea.
  • Shift communication focus from features/logic to experience/meaning.

Case study

Hospital

  Module #13

Get future-ready by visualizing new possibilities

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Sharpen ideas internally first. Learn how vividly visualizing concepts in your mind leads to clearer communication and stronger pitches.

  • Explain how internal visualization strengthens ideas before they are shared
  • Apply mental walkthroughs to explore user experience and potential issues.
  • Use visualization to anticipate questions and refine communication clarity.

Case study

AirBnB

  Module #14

Find more novel solutions by building on ideas of others

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Learn to listen with the intent to expand on others' ideas, fostering collaborative innovation and interconnected thinking together.

  • Shift from evaluating ideas to actively building upon them.
  • Practice listening with the intent to expand, not just respond.
  • Unlock innovation by exploring and growing ideas together.

Case study

IDEO

  Module #15

Anticipate what people need before they ask

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Go beyond surface statements. Learn to probe with curiosity, understand underlying values and needs, fostering deeper connections and true alignment.

  • Explain how understanding underlying needs/values improves communication & decisions.
  • Use probing questions to uncover motivations and values behind stated positions.
  • Build trust and alignment by demonstrating deeper understanding of others.

Case study

DBS Bank

  Module #16

Engage people faster using the “just right” principle

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Share ideas effectively. Learn to find the 'Goldilocks zone' of detail—enough to spark curiosity, not so much it overwhelms.

  • Explain how the level of detail impacts idea reception and collaboration.
  • Assess audience needs to determine the appropriate level of detail initially.
  • Structure idea presentations to invite curiosity and participation.

Case study

Slack

  Module #17

Build resilience by balancing curiosity and closure

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Learn why resisting premature compromise boosts creativity and leads to more impactful, inclusive team outcomes, avoiding forgettable decisions.

  • Understand why premature compromise kills creativity.
  • Learn when to disrupt gently and hold space for ideas.
  • Value curiosity over quick closure for better team results.

Case study

Microsoft

  Module #18

Get teams unstuck through productive challenge

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Learn to challenge ideas productively, avoiding bruised egos while fostering trust, rigor, psychological safety, and better team outcomes.

  • Challenge ideas constructively without ego or defensiveness.
  • Build team trust and safety through productive challenge.
  • Use curiosity and respect to invite better team thinking.

Case study

Undisclosed

  Module #19

Reduce risk by identifying critical assumptions early

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Learn to surface, prioritize, and test the hidden assumptions behind your ideas to build stronger foundations and avoid costly failures.

  • Identify the hidden assumptions behind your insights and ideas.
  • Prioritize which assumptions pose the biggest risk if wrong.
  • Learn low-risk ways to test assumptions before committing fully.

Case study

TESCO

  Module #20

Collaborate better by recognizing your biases

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Learn to notice your inherent biases to prevent mental shortcuts from limiting your thinking, collaboration, and impact at work.

  • Understand how biases operate, especially under pressure.
  • Learn techniques to spot your own biases and shortcuts.
  • Prevent bias from limiting your thinking and team impact.

Case study

Cineplanet (& IDEO)

  Module #21

Lead change with a clear “why”

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Move beyond stating opinions to clearly explaining the 'why' behind your perspective, building alignment, trust, and stronger collaboration.

  • Understand why explaining your reasoning builds alignment and trust.
  • Practice making the thinking behind your perspective visible.
  • Help teams align faster and challenge ideas constructively.

Case study

Patagonia

  Module #22

Improve cross-silo communication with thoughtful questions

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Learn to pause and ask deliberate, open-ended questions that invite dialogue, insight, and trust, rather than cornering answers.

  • Understand how question quality impacts answer quality and trust.
  • Learn to craft open-ended questions that invite exploration.
  • Unlock deeper insights and dialogue through thoughtful questions.

Case study

Unilever

  Module #23

Solve the right problems by drilling down to what matters

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Look past surface explanations to uncover deeper drivers, assumptions, and root causes, leading to better insights and problem-solving.

  • Recognize surface-level explanations versus deeper drivers.
  • Learn to ask questions that uncover underlying issues.
  • Solve the right problems by addressing root causes, not symptoms.

Case study

Mark & Spencer

  Module #24

Succeed sooner by testing assumptions early

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Don't charge ahead blindly. Learn to identify and test the hidden assumptions behind your ideas early to avoid costly failures.

  • Explain why identifying and testing assumptions early reduces project risk.
  • Identify the critical "must be true" assumptions underlying a new idea.
  • Propose methods to test key assumptions quickly and effectively.

Case study

DoorDash

  Module #25

Navigate complexity through structured conversations

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Stop "winging" meetings. Learn how planning conversational structure—purpose, flow, outcomes—drives focus, inclusion, and achieves real results collaboratively.

  • Explain how structured conversations improve focus, inclusion, and outcomes.
  • Design purposeful agendas with clear outcomes, flow, and participant roles.
  • Guide group discussions effectively towards agreed-upon goals.

Case study

Deschutes County

  Module #26

Unlock team genius by detaching ego from ideas

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Don't let ego block improvement. Learn to detach from your ideas, embrace feedback openly, and build stronger, better solutions together.

  • Explain how detaching ego from ideas enables constructive feedback and growth.
  • Receive critical feedback non-defensively, focusing on understanding the input.
  • Prioritize improving the idea ('getting it right') over defending ownership.

Case study

Pixar

  Module #27

Uncover deeper insights by staying fully present when listening

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Cut through distractions. Learn why being fully present in conversations builds trust, deepens understanding, and drives better collaboration results.

  • Explain how being fully present enhances understanding, trust, and collaboration.
  • Recognize signs of distraction (in self & others) during conversations.
  • Apply techniques to minimize distractions and maintain focus during interactions.

Case study

Undisclosed

  Module #28

Build trust by listening to understand, not advocate

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Shift from rehearsing your response to truly listening to understand others, unlocking insights, building trust, and improving collaboration.

  • Shift from 'listening to respond' to 'listening to understand'.
  • Surface hidden insights and nuances by listening deeply.
  • Build trust and collaborate effectively by listening with presence.

Case study

Undisclosed

  Module #29

Learn faster by embracing differing viewpoints

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Resist proving you're right in disagreements. Instead, use curiosity to learn, adapt smarter, and uncover better solutions together.

  • Shift from 'proving you're right' to 'what can I learn?'.
  • Approach differing views with curiosity, not defensiveness.
  • Treat disagreement as data to learn faster and adapt smarter.

Case study

Solar Energy

  Module #30

Align faster with a shared problem definition

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Resist the urge to jump to solutions. Pause to define the problem collaboratively for shared clarity, focus, and better outcomes.

  • Understand why defining problems together prevents solving the wrong thing.
  • Learn to pause the 'solution rush' for collaborative problem framing.
  • Build shared clarity and focus before tackling solutions.

Case study

Starbucks

  Module #31

Build stronger relationships through emotional connection

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Build trust and stronger collaboration by connecting with colleagues and clients on a human level, showing empathy and care.

  • Understand why emotional connection builds trust and resilience.
  • Learn to see people as humans, not just roles or titles.
  • Strengthen relationships and collaboration through empathy.

Case study

Ritz-Carlton

  Module #32

Collaborate smarter following the rules of dialogue

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Learn how structured dialogue, like turn-taking, ensures all voices are heard, fostering inclusive collaboration and surfacing better ideas.

  • Understand why dialogue rules like turn-taking enable collaboration.
  • Learn to intentionally make space for all voices in discussions.
  • Improve idea generation and alignment through structured dialogue.

Case study

Goolge project Aristotle

  Module #33

Solve complex problems through constructive collaboration

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Learn to choose positive, constructive collaboration, especially when it's tough, to navigate complexity and unlock truly new ideas.

  • Know when collaboration, not solo work, is needed for innovation.
  • Stay positive and constructive during challenging collaboration.
  • Unlock new possibilities by combining diverse strengths together.

Case study

Headspace

  Module #34

Create inclusion by ensuring everyone is heard

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Learn active, respectful listening: stay present to build trust, uncover deeper insights, and truly make others feel heard.

  • Practice active listening without interrupting or judging.
  • Enable others to feel heard, valued, and understood.
  • Build trust and uncover insights essential for collaboration.

Case study

Microsoft

  Module #35

Fuel innovation by embracing diverse perspectives

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Actively seek and value diverse perspectives—experience, discipline, style—to override familiarity bias and fuel truly innovative thinking.

  • Define diversity broadly: background, discipline, experience, style.
  • Understand why diverse perspectives are critical for innovation.
  • Practice seeking out views that challenge your own thinking.

Case study

Gillette TREO

  Module #36

Thrive in uncertainty by embracing ambiguous or messy data

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Don't settle for the first solution. Learn why exploring messy data, resisting quick fixes, reveals deeper insights and better outcomes.

  • Recognize the value of delaying closure to uncover deeper insights.
  • Analyze ambiguous feedback to distinguish symptoms from root causes.
  • Counteract the pressure for immediate answers in ambiguous situations.

Case study

Swiffer

  Module #37

Solve the right problems by staying open to redefining them

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Don't get locked into your initial problem. Learn why staying open to redefining the challenge leads to better, bolder solutions.

  • Explain why problem definition is crucial and often needs revisiting.
  • Identify signals indicating the initial problem frame may be inaccurate.
  • Advocate for pausing to redefine a problem when new insights emerge.

Case study

Netflix

  Module #38

Create bold solutions by encouraging wild ideas

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Don't dismiss "crazy" ideas. Learn how welcoming wild, impractical thoughts can spark creativity and lead to unexpected breakthroughs.

  • Explain how exploring 'wild' ideas fuels creativity and innovation.
  • Identify techniques to build upon impractical ideas constructively.
  • Foster an environment where 'weird' or 'impossible' ideas are welcomed.

Case study

GE

  Module #39

Accelerate implementation through data-driven experiments

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Don't just guess, test! Learn how to design simple experiments and gather data to validate ideas before committing resources.

  • Explain how simple experiments provide valuable learning before major investment.
  • Formulate clear questions and identify data needed to test an assumption.
  • Design focused, lightweight experiments appropriate for different situations.

Case study

Netflix

  Module #40

Boost agility by treating new ideas as hypotheses

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Stop defending ideas, start testing them. Learn to treat ideas as hypotheses to foster learning, adaptation, and better collaboration.

  • Explain the benefits of treating ideas as testable hypotheses, not truths.
  • Frame new ideas or proposals as questions or hypotheses to be explored.
  • Shift conversations from defending positions to designing ways to learn.

Case study

Booking.com

  Module #41

Pivot effectively to adapt to change

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Don't cling to sinking ideas. Learn why pivoting based on feedback is key to adaptation, resilience, and finding better solutions.

  • Explain why the ability to pivot is crucial for success in uncertain environments.
  • Recognize signals indicating that an idea or approach needs adaptation or change.
  • Let go of initial ideas gracefully when evidence suggests a better path.

Case study

Youtube

  Module #42

Future-proof strategy by exploring data that challenges your view

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Data didn't match? Don't dismiss it. Learn to explore surprising results with curiosity to uncover deeper insights and learn faster.

  • Explain why exploring unexpected data is crucial for learning and de-risking.
  • Respond to surprising or negative results with curiosity, not defensiveness.
  • Initiate exploration into the 'why' behind unexpected data patterns.

Case study

Microsoft

  Module #43

Improve ideas faster with critical feedback

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Don't just seek praise. Actively invite critical feedback early to uncover blind spots, strengthen ideas, and build essential support.

  • Recognize the value of critical feedback in refining new ideas.
  • Actively seek input from potential critics early in the process.
  • Turn critical feedback into an opportunity for co-creation and buy-in.

Case study

Pixar Braintrust

  Module #44

Move faster by overcoming perfectionism

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Learn to recognize when perfectionism becomes a bottleneck, valuing action and momentum over endless polishing.

  • Recognize your own patterns of detrimental perfectionism.
  • Align effort with impact and stop polishing when goals are met.
  • Embrace timely action as a way to learn and iterate faster.

Case study

Gmail