“Think of a colleague you work with every day. What do you actually know about what matters to them — beyond work?”
— Relationship Skills
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“Think of a colleague you work with every day. What do you actually know about what matters to them — beyond work?”
— Relationship Skills
Before your next group meeting, spend 5 minutes thinking about the structure. Who speaks first? What question opens the discussion? How will you make sure quieter voices are heard?
A colleague is telling you about a problem they’re facing. What do you focus on?
Facts tell you what happened. Emotions tell you why it matters. Human-centred design requires both — understanding someone's experience means hearing the content and sensing the feeling underneath it.
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