“Can you close your eyes right now and walk through the experience your team is trying to create — step by step, as if you were the user?”
— Presencing Skills
i2 Insights: Skill Categories
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When Did Words Fall Short?
“When was the last time you struggled to explain an idea with words alone — and did you try a different way to bring it to life?”
— Presencing Skills
What’s the Question Behind Your Question?
“Think about the last question you asked someone. Were you genuinely curious — or were you steering them toward the answer you already had?”
— Reflection Skills
Can You Make Them Feel It?
“When you share a new idea, do people understand it intellectually — or can they actually feel what the experience would be like?”
— Presencing Skills
Are You Reacting or Responding?
“When unexpected news arrives, do you react in the moment — or do you give yourself space to respond with intention?”
— Reflection Skills
What Did You Miss?
“Think about the last meeting you attended. What emotions were in the room that nobody named out loud?”
— Presencing Skills
What Would You Do Differently?
“If you could rewind to the start of your current project with everything you know now — what’s the one thing you’d do differently from day one?”
— Reflection Skills
Can You See What They See?
“When someone describes their experience, can you picture it vividly — or do you translate it immediately into your own frame of reference?”
— Presencing Skills
How Do You Handle Being Uncomfortable?
“When ambiguity makes you uneasy, do you push through to a premature answer — or can you stay in the discomfort long enough to find a better one?”
— Reflection Skills
Were You Actually There?
“In your last important conversation, were you fully present — or were you mentally drafting your reply, checking the clock, or thinking about what’s next?”
— Presencing Skills